THE PROTECTION OF PERSONAL INFORMATION ACT 24th June 2021
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use and disclose your personal business information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Barkev Group (and including our website, www.barkev.co.za we are POPI Act-Compliant) we are committed to protecting your privacy your business privacy and to ensure that your personal or business information is collected and used properly, lawfully and transparently.
About the Company
Barkev Group of Companies
The information we collect
We collect and process your personal or business information is mainly to contact you for the purposes of doing Business to Business functionality, by understanding your requirements, and delivering our services to you accordingly. For this purpose, we will collect contact details including your name, your organisation, business telephone number, business mobile number, business email address and business address, banking details and trading details.
We collect information directly from you where you provide us with your personal or business details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information. We use emails campaigns and social media platforms to keep you updated on our product information, product promotions, product tutorials and product videos. This mechanism of communications allows you to unsubscribe at any time.
How we use your information
We will use your personal or business information only for the purposes for which it was collected and agreed to with you. In addition, where necessary your business information may be retained for internal research purposes.
For example:
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To gather contact information.
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To confirm and verify your business identity or to verify that you are authorised to conduct business purposes.
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To conduct market or customer satisfaction research or for statistical internal analysis.
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For internal audit and record keeping purposes.
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In connection with legal business proceedings.
Disclosure of information
We may disclose your business information to our principals or service providers who are involved in the delivery of products or services to you via us. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
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Where we have a duty or a right to disclose in terms of law.
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Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for personal or business information we hold and to stop unauthorized access and use of personal or business information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal or business information remains secure.
Our security policies and procedures cover:
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Physical security.
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Computer and network security.
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Access to personal information.
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Secure communications.
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Security in contracting out activities or functions.
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Retention and careful disposal of information.
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Acceptable usage of personal business information.
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Governance and regulatory issues.
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Monitoring access and usage of private or business information.
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Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal or business information that we remain responsible for, is kept secure.
We will ensure that your business is advised beforehand, should anyone to whom we pass your personal or business information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal or business information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal or business information.
Correction of your information
You have the right to ask us to update, correct or delete your personal or business information. We will require a copy of your ID document to confirm your identity before making changes to personal or business information we may hold about you or your business. We would appreciate it if you would keep your personal and business information accurate.
Definition of personal information
According to the Act ‘‘personal information'' means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Barkev Group also includes the following items as personal or business information:
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All addresses, including residential, postal and email addresses.
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Change of name – for which we require copies of business certification or official change of name document issued by the governmental department.